About User Education Specialist

The user education specialist is typically a technical writer who advocates for the user experience in the MSF Team Model. The user education specialist focuses on consumer-focused technical writing which reinforces or enhances product value and helps to realize the product vision. A user education specialist may work on product manuals, on-line help, operations manuals, maintenance manuals, training manuals, and any other documentation which can be used to enhance the usage and value delivered with the product. User experience architects typically work closely with user education specialists. A good user experience and product design typically leads to a lower workload for the technical writing team. Excessive documentation may be an indicator that the user experience is poor and the writing is compensating for poor overall product design.