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Activity:
Review Action and Verify Resolution (CMMI Level 3 : VER 2.2 )
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Participating Roles
Responsible:
Business Analyst
Project Manager
Accountable:
Project Manager |
Once an issue is marked as resolved, a brief review should be held to examine whether the issue is truly resolved as required and whether the corrective action plan was followed as analyzed. A corrective action review log should be created to record the results.
Entry Criteria
- An issue moves into the resolved state.
- An issue work item with detailed history of the problem and updated status.
- The original issue analysis detailing symptoms, root cause, workarounds and core problem elimination process improvement suggestion.
- An original corrective action plan determined in the Analyze Issue step (for comparison against actually executed correction action tasks).
Sub-Activities
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1 |
Meet With Team Members |
- Identify all the team members affected by the issue or corrective action tasks and bring them together (in person, by phone, or virtual meeting) for a brief review.
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2 |
Consider Original Issue |
- Discuss the original issue and any affected blocked project work items.
- Has the corrective action plan worked? Has the issue been resolved? Have the blocked work items been unblocked?
- If not, then rework the corrective action tasks and reassign to appropriate team members.
- If so, then record the results in the corrective action log. Record any deviation from original corrective action plan determined in the Analyze Issue step. This information can be used at a future retrospective to provide learning and suggest improvements in analysis techniques or staff training.
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Exit Criteria
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A log of the corrective action review recording the findings of the review and logging any deviation between the original issue analysis and what was actually required to resolve it. | |
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Program Management
