1

Establish Norms

• Norms are rules of working engagement that the team agrees to abide by.
• For example, in meetings, practice active listening and listen to understand.
• The daily meeting will be held at 9.30am (for example) and everyone will make a best effort to attend daily.
• All ideas should be given a hearing and aired for discussion.

2

Establish Expected Performance Measures

• Based on the metrics available and the project reports, establish acceptable levels of performance for velocity, work item lead time, and quality. Each metric should have a mid-point and range of variation, or a low water mark that is the minimum acceptable and a stretch goal.

3

List Critical Success Factors

• List factors that are critical to project success. These are often called critical to quality CTQ factors. Quality is defined by the customer and delivery of what the customer expects in terms of scenarios and qualities of service remains the best definition of critical to quality.
• At this stage in the project CTQ's should be reflected in the outline end-to-end scenarios.

4

Get Commitment to the Process

• Get a consensus on the project process to be followed and commitment to honor it.

A contract documenting team norms, performance expectations and critical success factors.